Return & Refund Policy

At BYCART, customer satisfaction is our priority. If you receive a damaged product or an item different from what you ordered, we’re here to help. Please read our return and refund process carefully.

1. Eligibility for Return

You can request a return only if:

  • The product you received is damaged, or
  • The product is not the one you ordered

Products that do not meet these conditions are not eligible for return or refund.

2. How to Request a Return

To request a return, you must raise a support ticket within 48 hours of receiving your order.

Please make sure to include:

  • Your Order Number
  • Clear photos of the product
  • A video showing the issue (damage or incorrect item)

Requests submitted after 48 hours will not be accepted.

3. What Happens Next

After receiving your ticket:

  • We will review the submitted images and video.
  • If your claim is approved:
    • A replacement will be sent as soon as possible (if available), or
    • A refund will be processed after the return is completed (if replacement is not possible)

4. Return Process, Charges & Refund Conditions

If a replacement is not available and a return is required:

  • The customer must return the item using a trackable courier service
  • The customer will be responsible for:
    • Courier charges
    • A 8% fulfillment fee (calculated as 8% of the product price)

Once the returned item is received and verified:

  • If the product is confirmed to be damaged or incorrect:
    • You will receive a full refund, including:
      • Product price
      • Courier charges paid for the return
      • 8% fulfillment fee
  • If the product is not found to be damaged or incorrect:
    • Only the product price will be refunded
    • Courier charges and the 8% fulfillment fee will not be refunded

5. Important Notes

  • Do not return any item before raising a ticket and receiving our confirmation.
  • All returns must be sent with tracking details to avoid delays or lost packages.
  • Refunds are issued to the original payment method or as store credit, depending on the case.
  • Return approval is based on evidence and inspection of the returned item.

6. Contact Us

For return requests or help: